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What is water damage restoration?
Water damage restoration is the process of removing water from a property, drying the structure to safe moisture levels, cleaning and sanitizing affected materials, and repairing what was damaged. Phoenix Restoration Group provides 24/7 water damage restoration for homes and businesses in Des Moines and surrounding Central Iowa communities.
Water moves fast. Within hours it wicks into drywall, swells wood flooring, and soaks insulation. Within 24 to 48 hours, mold can begin to grow. Our IICRC-certified technicians arrive with truck-mounted extraction, commercial air movers, and dehumidifiers to stop the damage and dry your property correctly the first time.
When to call for water damage restoration
- Burst or frozen pipes
- Water heater, washing machine, or dishwasher leaks
- Basement flooding or sump pump failure
- Roof leaks after heavy rain or snowmelt
- Toilet or sink overflows
- Water stains, bubbling paint, or soft drywall
Our water damage restoration process
- 01
Emergency Contact & Dispatch
Call our 24/7 line and a crew is dispatched to your property, day or night.
- 02
Inspection & Moisture Mapping
We locate the water source, stop it if needed, and use moisture meters and thermal imaging to find hidden water.
- 03
Water Extraction
Powerful pumps and extractors remove standing water from floors, carpet, and pad.
- 04
Drying & Dehumidification
Air movers and dehumidifiers dry walls, subfloors, and framing, with daily moisture readings until targets are met.
- 05
Cleaning & Sanitizing
Affected areas are cleaned and treated with antimicrobials to prevent mold and odor.
- 06
Repairs & Restoration
We replace drywall, flooring, trim, and paint so your property is back to its pre-loss condition.
What's included
- 24/7 emergency response
- Thermal imaging and moisture detection
- Truck-mounted water extraction
- Commercial drying equipment
- Antimicrobial treatment
- Photo and moisture documentation for insurance
- Full rebuild and repairs
Frequently asked questions
How quickly should water damage be addressed?
Immediately. Water should be extracted and drying started within the first 24 to 48 hours to limit structural damage and prevent mold growth. Phoenix Restoration Group answers calls 24/7 for this reason.
How long does it take to dry a water-damaged home?
Most residential water losses take 3 to 5 days to dry, depending on how much water was involved, the materials affected, and how quickly drying began. We take daily moisture readings to confirm when the structure is dry.
Does homeowners insurance cover water damage?
Many policies cover sudden and accidental water damage such as a burst pipe or appliance failure. Gradual leaks and outside flooding are often treated differently. We document everything and work directly with your insurance company.
Can I stay in my home during water damage restoration?
In many cases, yes. If the water is contaminated, the damage is widespread, or the electrical system is affected, we may recommend staying elsewhere until key areas are safe.