ACCESSIBILITY

Our commitment

Phoenix Restoration Group wants everyone, including people with disabilities, to be able to use our website, learn about our services, and reach us for help. We work to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA, the standard referenced for website accessibility under the Americans with Disabilities Act (ADA).

Need help? Contact us 24/7

If you have trouble using any part of this website, or need information in a different format, please contact us. Our phone line is answered 24 hours a day, 7 days a week, and we can take your service request, answer questions, or provide information over the phone.

When you contact us about an accessibility issue, please tell us the page address and describe the problem so we can fix it. We aim to respond within 2 business days.

What we have done

• Text, form field borders, and important graphics meet AA color contrast requirements, and links in running text are underlined.
• Every page can be used with a keyboard alone, with a visible focus outline and a "Skip to main content" link.
• Menus open only when you choose to open them, can be closed with the Escape key, and return you to where you were. Focus moves to the new page when you navigate.
• Images that share information have text descriptions, including the names of the team members in our team photo, and decorative images and icons are hidden from screen readers.
• Pages use clear headings, landmarks, and descriptive page titles.
• Form fields have visible labels, mark required fields, and support autofill. If something is missing, the form explains what to fix next to each field and moves you to the first problem. Success and error messages are announced to screen readers.
• Text is at least 12 pixels in size, and the project filter tells screen reader users how many projects are showing.
• Animations turn off automatically when your device is set to reduce motion.
• Pages are built to stay readable and usable when zoomed in, and on phones, tablets, and computers. The floating emergency call button never covers the bottom of the page.

Known limitations

• The office location map on the Contact page is provided by Google Maps and may not be fully accessible. Our address is always listed as text next to the map: 550 S. 2nd St., Carlisle, IA 50047.
• We plan to add videos hosted on YouTube. Each video we add will have accurate captions, not just automatic ones. If you find a video without good captions, please let us know.

Ongoing effort

We review the website regularly and when new content is added. If something is not working for you, we want to hear about it.