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What is sewage & contaminated-water cleanup?
Sewage and contaminated-water cleanup is the safe removal of Category 3 water (sewage backups, toilet overflows with waste, and outside floodwater) followed by removal of affected porous materials, disinfection, and deodorization. This type of water carries bacteria, viruses, and other pathogens and should only be handled by trained professionals.
Phoenix Restoration Group follows IICRC S500 standards for contaminated water. Our crews wear protective equipment, set up containment when needed, and use hospital-grade disinfectants to make your home or business safe again.
When to call for sewage & contaminated-water cleanup
- Sewage backing up through floor drains or toilets
- Basement flooding from outside groundwater or river water
- Foul sewer odors in lower levels
- Toilet overflows containing waste
- Water that has been standing for more than 48 hours
Our sewage & contaminated-water cleanup process
- 01
Safety Assessment
We evaluate health risks, electrical hazards, and the source of contamination.
- 02
Containment & Protection
Affected areas are isolated so contamination does not spread to clean parts of the property.
- 03
Extraction & Removal
Contaminated water is extracted and unsalvageable porous materials such as carpet, pad, and drywall are removed and disposed of properly.
- 04
Cleaning & Disinfection
All remaining surfaces are cleaned and treated with EPA-registered disinfectants.
- 05
Drying & Deodorization
The structure is dried to standard and odors are neutralized at the source.
- 06
Rebuild
We restore the area with new materials so it is safe and livable.
What's included
- Protective equipment and containment
- Category 3 water extraction
- Removal of contaminated materials
- Hospital-grade disinfection
- Odor neutralization
- Insurance documentation
- Reconstruction
Frequently asked questions
Is sewage water dangerous?
Yes. Sewage contains bacteria, viruses, and parasites that can cause serious illness. Avoid contact, keep children and pets away, and call a professional cleanup company.
Can carpet be saved after a sewage backup?
In most cases, no. Carpet and pad that have absorbed sewage are considered unsalvageable under industry standards and should be removed and replaced.
What causes sewage backups in Des Moines homes?
Common causes include tree roots in sewer lines, heavy rains overwhelming city sewers, grease buildup, and failed backflow valves.